Credit and Refund Policy

Prior to Season Start: 

Withdrawal requests submitted two or more weeks prior to season start date are eligible for a full refund excluding the annual enrollment fee. 

Withdrawal requests submitted less than two weeks prior to season start date are eligible for a 50% refund or a 100% credit toward a future season.

Credit can be used at any future class or location within our Metro North and West territory. Credit can be applied to any child on your account. 

After Season Start: 

Refunds will not be issued after the first class has taken place, except in documented special circumstances. These will be considered on a case-by-case basis. 

No Prorating: We do not prorate registration fees for families who join after a season begins.

Missed Classes: No refunds or credits are given for missed classes due to travel, illness, or schedule conflicts.

Make-up Options: When possible, we offer a make-up session at a different location and time during the same season. Make-ups are not available during the final session at a location due to the season-end ceremony.

Fairness: Families may occasionally miss sessions for reasons beyond their control. Our policy is designed to treat all families consistently while still offering reasonable opportunities to enjoy the full value of the season.

Season Cancellation: If a season cannot be completed due to site restrictions or force majeure (e.g., public health orders), families will receive a credit for any remaining missed sessions. 

All refunds exclude the $35 annual enrollment fee. 

This policy accounts for the challenges of filling spots on short notice while still offering flexibility for families.

How to Request a Credit, Withdrawal, or Make-up:

All requests must be made in writing to [email protected]

Please include your child’s name, program location, and reason for the request. You can expect a response within two business days.